PERFORMANCE SANTA FE
January 17, 2024
JOB POSTING: AUDIENCE SERVICES MANAGER / OFFICE ADMINISTRATOR CONTRACT POSITION
POSITION SUMMARY
The Audience Services Manager/ Office Administrator reports to the Executive Director and is responsible for managing all aspects of customer service and audience experiences, as well as supporting general office administration. The Audience Services Manager/ Office Administrator is responsible for all aspects of the Box Office, including daily Tessitura operations, subscription sales, performance and event ticketing, and the volunteer program. They work closelywith all departments to ensure smooth, safe, and fulfilling experiences for patrons at all PSF events. They will also perform certain office administrative and board support functions. Due to the nature of the organization and position, the ability to work in the evening and on weekends will occasionally be required.
HOURS
20 hours per week
Monday through Friday; 9:00 a.m. – 1:00 p.m.; and in the evenings and on weekends as occasionally required.
QUALIFICATIONS AND SKILLS
- Bachelor’s degree strongly preferred
- At least three years professional ticket services and customer service experience
- Advanced knowledge of Tessitura required
- Familiarity with ADA compliance
- Knowledge of New Mexico COVID Safe Practices for live performances
- Experience managing staff and volunteers
- Experience with facilities management a plus
- Advanced proficiency in Microsoft Office Suite, particularly Word and Excel
- Strong familiarity with Gmail and various videoconferencing platforms
- Must be proactive and possess the ability to multi-task, think ahead, and anticipate organizational needs
- Focused attention to written detail and English language accuracy
- Must be able to prioritize and complete assigned tasks in a timely, efficient, organized manner
- Maintain positive, professional, and effective interpersonal and communications skills for a wide range of high-performing, demanding individuals and situations
- Must be able to navigate and maintain composure in high-stress situations as a representative of Performance Santa Fe; exhibit grace under pressure
- Flexibility and creativity suitable for a small nonprofit a plus
- Background in or knowledge of the performing arts a plus
COMPENSATION
The Audience Services Manager/ Office Administrator will be paid on an hourly basis at the rate of $25 per hour. The Audience Services Manager/ Office Administrator will be an independent contractor of Performance Santa Fe and will not be entitled to any benefits afforded to employees of Performance Santa Fe.
ABOUT PERFORMANCE SANTA FE
Performance Santa Fe has been bringing the very best of music, dance, and theater to iconic Santa Fe locations since 1937. The organization upholds excellence in the performing arts and brings joy and enrichment to the community. Alongside its performance season, the organization runs dynamic, exciting, and inclusive educational programs for students in the community. Learn more at www.performancesantafe.org.
TO APPLY: Send resume and cover letter expressing your interest in the position to jobs@performancesantafe.org.